AW Designs, Inc.

Terms & Conditions of purchase - Commercial

AW Designs, Inc. may choose to change the terms, conditions and operations at any time without notification.

By accepting a quote and or sales order from, you accept these terms and conditions.

CANCELLATIONS and REFUNDS – Refunds are not accepted after an order has been placed and materials received and/or a job subbed out.  Cancellations are subject to all costs incurred associated with the contract at the time of cancellation.

In order to offer our customers, the shortest turn around, we begin work immediately upon receipt of an order.  Material and tooling are ordered, manufacturing drawings are created and manufacturing planning has begun for each operation.  In some cases, parts are being machined within hours of receiving your order. 

NO RETURNS OR REFUNDS:  We do not allow returns on custom items.  All custom items are Made-To-Order and therefore we cannot accept returns.  If parts are wrong or defective, due to our error, we will replace at no charge. There will be no refunds for any reason. 

RETURNS: A 20% restocking fee will be applied to returns on standard items.  All Standard items are Finished-To-Order and may be returned after the parts have been inspected for damage.

All services sold by AW Designs, Inc. are sold as-is without guarantee.  By placing a purchase order with AW Designs, Inc. you are confirming that you have read and understand our no refunds policy.  Please contact AW Designs, Inc. so we can discuss available options.  Distributors:  Please make sure your customer is aware of this policy before accepting an order.

These terms apply when drawings are not available and we are making new part (s) from dimensions taken from original specifications/properties of an original part.  Without the original documentation there is no way of determining what the original material/specifications were or what the exact original manufacturing/heat treating processes were.  It is the responsibility of the customer to make AW Designs aware in writing of dimensions or tolerances that are critical to their application.  We are offering a substitute product, not an original replacement.  It is up to the customer to determine whether or not our substituted part (s) will work in the specific application.  If alterations are required for proper fit, we will make them on a time and materials basis.  We cannot be held responsible for costs of down time if alterations need to be made.  Distributors:  Please make sure your customer is aware of this policy before accepting an order.

Price quotes - are only estimates, based on the quantities requested, outside services, engineering and design changes, changes in quantities ordered, or any other changes to the parts that are beyond our control.  The price and quantity quoted on a given part will be honored for 30 days unless other arrangements have been made.

Verbal, Quoted and P.O. Lead Time - Verbal, Quoted and P.O. Lead Times are estimated and are not guaranteed and these are just some of the factors that can delay delivery:

Current workload, Machine complications, Supplier delays, Equipment malfunctions, Overload of orders, Labor shortage, Facility problems, Outsource manufacturing or fabrication, Acts of God.

Verbal, Quoted and P.O. Lead Times are in business days – they don’t include weekends or holidays – and only start after ALL design documentation, Materials, Tooling and/or Fixtures have been provided by the customer.

Delivery Times – shown in the quote issued for an RFQ or Verbal are estimates – They are not guaranteed.

Price and quantity quoted on a given part will be honored for 30 days. 

Assembly, hardware, painting, shipping and insurance costs are not included unless specifically stated on the quotation.

Shipping – Title to merchandise passes to customer when shipper turns it over to common carrier.  Any loss or damage in transit is the sole responsibility of the carrier.  Make sure freight agent notes any shortage or damage on your freight bill copy.  Thoroughly inspect all freight.  In the event of concealed damage – call the carrier immediately and request an inspection.  We are more than willing to assist you in your claim, however, we are not responsible for collection of claims or replacement of goods. 

Setup charges -  will vary from order to order and whether a part is simple or complex, one or many of these are just some for the following steps needed not in any given order:

Analyze the order issued

Produce a drawing or 3D model if needed

Locate and secure materials

See which machine will suit the job best

Determine which cutting tools will be needed and or need to be ordered or made

Set up a way to hold the material in order to produce the part needed

Perform first inspection

Make the part

Clean and deburr the part

Rough cut and certify material prior to machining

Final inspection           Pack and ship the part if needed

Please bear in mind that the cost is higher for custom manufacturing than off-the-shelf products Tolerances that are not specified on a print/ drawing/ sketch/ picture etc. will use a standard ±0.005” unless requested.

Quality – First, last and in-process inspections are done as required and stated in the purchase order.  AW Designs strives to give its customers the best possible quality at a reasonable price.  We stand behind our work and will replace or rework any defective items that are a result of our error.

Revisions – Please double check revision level on your print – Once material and or tooling is ordered and processed it may be very hard to salvage the operation.  Please contact AW Designs, Inc. so we can discuss available options and expedite your order.  The part number and revision number on prints provided to AW Designs, Inc. must match your purchase order as well as our original quote.

Design Modifications – Design modifications are welcome at AW Designs, Inc. and we will always do our best to accommodate your request.  Please take into consideration that IF a current design is in production the NEW design will take effect on the next order and all “PRINTS” must represent the current design to be produced.  This will ensure that your order is completed and correct by the due date.  If a job must be stopped to run a new revision, production time, job work load and lead time will need to be adjusted.  Please contact AW Designs, Inc. so we can discuss available options.

ITEMS – MATERIALS LEFT BEHIND – AW Designs, Inc. WILL NOT BE RESPONSIBLE for items left over 90 days.  AFTER 90 DAYS ITEMS or MATERIALS WILL BECOME THE PROPERTY OF AW Designs unless other arrangements have been made.

New customers may be required to put down a 50% deposit or more depending on the job for materials and or tooling that may be required for any machining.

Shop Hours – M – F 8am to 4pm / Closed Saturday and Sundays Contact us for emergencies machining. Closed major holidays and government holidays and occasionally for maintenance.

Shop Rate -  1-hour minimum – billed in increments of 30 minutes and does NOT include materials or tooling unless noted.

Welding - AW Designs offers TIG and MIG welding upon request. All welding services are billed at the current shop rate with a one hour minimum.

CAD Services - Models and Drawings can be created on request using the latest version of SolidWorks. All CAD services are billed at the current shop rate with a one hour minimum.

After hours - shop hourly rate is 1.5 time the current shop rate. (3 hours minimum).